Returns & Exchanges
We want you to love your hair journey, but if you are not 100% satisfied with your purchase, you can return your unopened items within 30 days of delivery for a full refund. Please ensure all security seals remain intact to qualify for a return due to hygiene and safety standards.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your unopened products in their original packaging to prevent damage during transit.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing